Procurement Glossary
Call-off contract: Flexible procurement tool for demand-driven deliveries
November 19, 2025
A delivery schedule contract enables companies to procure goods flexibly and according to demand without having to specify concrete quantities and delivery dates when the contract is concluded. This procurement tool combines the advantages of long-term contractual relationships with the flexibility of short-term orders. Find out below what characterizes a delivery schedule contract, how it is structured, and what strategic advantages it offers in modern procurement.
Key Facts
- Framework agreement with flexible call-offs without fixed quantities and deadlines
- Combination of basic contract and individual delivery schedules
- Reduces storage costs and enables demand-driven procurement
- Legally binding only upon actual call-off of goods or services
- Particularly suitable for recurring procurements with fluctuating requirements
Contents
Classification & purpose of the delivery schedule contract in procurement
The delivery schedule contract is a special form of procurement contract that combines planning reliability with operational flexibility.
Basic contract structure
A delivery schedule contract consists of two components: the basic contract and the individual delivery schedules. The basic contract governs the general terms and conditions, while specific deliveries are only triggered by separate delivery schedules.
- Setting quality standards and pricing conditions
- Definition of call-off terms and delivery times
- Regulation of warranty claims and liability issues
Distinction from other types of contracts
Unlike a framework agreement or traditional purchase agreement, a delivery call agreement only creates legal obligations for delivery and acceptance when a specific call is made.
Importance in modern Procurement
Delivery schedule contracts support contract management in optimizing procurement processes and enable demand-oriented warehousing without excess stock.
Structure, contents and application
The successful implementation of delivery schedule contracts requires a structured approach and clear contractual provisions.
Contract drafting and core elements
The basic contract must define all essential parameters that are relevant for subsequent call-offs. Pricing, quality requirements, and delivery terms should be clearly specified.
- Product specifications and quality criteria
- Price structures and price adjustment clauses
- Minimum and maximum purchase quantities
- Delivery times and call-off lead times
Retrieval process and handling
Operations are handled using standardized call-off procedures, which ensure fast and error-free order processing. Digital systems support the automation of recurring processes.
Integration into the procurement strategy
Call-off contracts are particularly suitable for C-items and consumables with regular but fluctuating demand. The contract term should be adapted to the company's planning cycles.
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KPIs and verification criteria
Measuring the success of call-off contracts requires specific key performance indicators that evaluate both operational efficiency and strategic goal achievement.
Operational key performance indicators
Delivery reliability, throughput times, and inventory turnover are key indicators of the operational performance of call-off contracts. These metrics show the efficiency of the call-off processes.
- Delivery reliability in percent of on-time deliveries
- Average call-to-delivery time
- Inventory range and stock turnover
Cost efficiency and savings
The cost-effectiveness assessment includes both direct procurement costs and indirect effects such as reduced storage costs and process optimizations.
Quality and compliance metrics
Complaint rates, quality indices, and compliance with service level agreements document the performance quality of suppliers and their adherence to contracts.
Risks, dependencies and countermeasures
Despite their flexibility, call-off contracts involve specific risks that can be minimized by taking appropriate measures.
Supplier dependency and supply risks
Long-term commitment to a single supplier can lead to dependencies that become critical in the event of delivery failures or quality problems. Diversification strategies and backup suppliers reduce these risks.
- Development of alternative procurement sources
- Regular supplier evaluations and audits
- Definition of termination rights for good cause
Price risks and cost transparency
Long-term price fixing can become disadvantageous when the market changes. Price revision clauses and regular market comparisons can help to remedy this situation.
Legal and contractual risks
Unclear call-off obligations or incorrect notice periods can lead to legal disputes. Precise contract drafting and regular legal advice minimize these risks.
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Practical example
A mechanical engineering company concludes a delivery call contract for standard screws and fasteners. The basic contract defines quality standards, prices, and maximum delivery times of 48 hours. If the minimum stock level is not reached, the ERP system automatically triggers a call. This solution enables the company to reduce its storage costs by 30% while improving material availability.
- Automated inventory monitoring and order triggering
- Reduction of storage costs with improved availability
- Standardized quality through uniform specifications
Market practice & developments in delivery call-off contracts
Digitalization and changing market requirements are shaping the further development of delivery schedule contracts in modern procurement.
Digitization and automation
Artificial intelligence and machine learning enable more accurate demand forecasting and automated order triggering. Digital contract management significantly reduces the administrative effort involved.
- AI-supported demand planning and call-off optimization
- Automatic triggering at defined minimum stock levels
- Real-time monitoring of contract terms
Sustainability aspects
Modern delivery call-off contracts are increasingly integrating circular economy principles and sustainability criteria into their contractual design.
Flexible contract models
Hybrid approaches combine delivery schedule contracts with consignment agreements or service elements to create even more flexible procurement solutions.
Conclusion
Call-off contracts offer companies an optimal balance between planning security and operational flexibility in procurement. They enable cost-efficient warehousing while ensuring high material availability. However, successful implementation requires precise contract design and continuous monitoring of key performance indicators. In digitalized procurement, call-off contracts are increasingly becoming a strategic tool for sustainable and efficient supplier relationships.
FAQ
What distinguishes a delivery schedule contract from a normal purchase contract?
A delivery schedule agreement only creates the legal framework for future deliveries, while specific delivery obligations only arise through separate call-offs. In a purchase agreement, the quantity, price, and delivery date are immediately binding.
What minimum content must a delivery schedule contract contain?
Key elements include product specifications, pricing, call-off terms, delivery times, minimum and maximum quantities, and contract duration. In addition, quality standards, warranties, and termination provisions should be defined.
How can pricing be secured for longer contract terms?
Price revision clauses, index links, or regular price adjustment negotiations protect both parties to the contract from market changes. Benchmarking clauses also enable market comparisons during the term of the contract.
What are the legal risks associated with unclear call obligations?
In the absence of specific provisions regarding minimum purchase quantities or call-off periods, disputes may arise regarding delivery obligations. Precise contract wording and clear call-off processes minimize these legal uncertainties.
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